Table of Contents

1. Why don't you accept mailed payments?
2. What will I pay for shipping ?
3. What is your returns Policy?
4. What is your Exchange and Availability Policy?
5. Who do we contact for questions?
6. When is my item going to be shipped?
7. What if there was a listing Error?

Why don't you accept mailed payments?

We do this to ensure item is still IN STOCK by the time payment is received.  We have to have payment within 24 hours of auction end.  Snail mail takes too long.  By the time we receive payment by snail mail the item could be either no longer in stock or no longer available to us at the deal price.  The supplier often runs "specials" and of course we pass these savings on to you our customer.  It is for this reason that we must have payment with Paypal or through our online terminal. We currently accept Visa, MasterCard and Discover through our own secure online terminal.   In addition to this, PayPal  and our Credit Card Processor has great purchase Protections for both the Buyer and the Seller!

PLEASE NOTE:  We expect to hear from all auction winners within 48 hours of auction end or we reserve the right to re-post the item and render the item NO LONGER available to the winning bidder.  We do this for the reason above. We MUST have confirmation immediately that you are serious about your winning bid, and intend to honor your obligation of purchase.

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What will I pay for shipping?

For Auction Items the prices will vary depending on weight of product as well as distance traveling. For Webstore items we charge a flat fixed rate based on dollar value of items purchased.  WE DO have a small handling fee built into the flat rate shipping fee. This helps to defray the cost of packaging materials and handling fees charged to us by our wholesale suppliers. In some cases with store purchased items the shipping will actually cost more than what we have charged you but we will NOT charge you any additional if this is the case. We will simply absorb the loss. In addition, occasionally the opposite will be true and the item sometimes gets charged much more than actual cost. In this case we usually do NOT refund any portion as this is what helps defray the cost of the additional fees charged to us as stated above.  We have at OUR discretion chosen to give refunds if the amount of overcharge is excessive in our opinion.

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What is your returns policy?

Within 14 days of shipment, Tack Ranch offers return privileges and refunds for  missing, damaged or defective items only. All other sales are final. Should a return be necessary, please note the following:

a) You must contact us via E-mail within 7 days of receiving your item with full explanation along with all the details regarding the problem before the merchandise can be returned. No unauthorized returns will be accepted.

b) All returns must be in original condition complete with accessories and in original packaging.

c) Tack Ranch will refund your credit card after the product has been received, inspected and tested. If the product is not found to be defective upon inspection we will charge a re-stocking fee of 15%, plus all shipping costs. We do NOT refund money for items that have frivolous complaints. IE......"it isn't what I expected" (ask all questions BEFORE purchasing), or "It doesn't fit my horse" (make sure of ALL Measurements before purchasing). etc..  We DO NOT Guarantee, fit, or other frivolous complaints that will be evaluated at our discretion.

d) Tack Ranch may elect, at its discretion, to repair or replace defective merchandise in lieu of a refund.

PLEASE NOTE:  All USED Items are not returnable. All SALES ARE FINAL on USED EQUESTRIAN ITEMS, therefore make sure you ask any and ALL questions before bidding on, or buying a USED Tack Item.

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What is your Exchange and Availability Policy?

All items are offered on a limited time basis, as long as supplies last. Tack Ranch cannot guarantee continued availability, nor be responsible if an item is unexpectedly out of stock at an auction close or discontinued by our supplier. The dynamic nature of the auction makes it impossible for us to replace or exchange merchandise. We do not reserve inventory for replacement or exchanges. However, we may offer such items again in the future as supplies permit. In addition, should the item you bid on or purchase from our webstore become unavailable due to circumstances beyond our control we will e-mail you and give you the opportunity to receive another item of Equal value and quality or cancel your order.

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Who do we contact for questions?

You can always contact me with any questions by E-mailing me at sales@tackranch.com (please allow at least 48 hours for a response. I am a working parent who has more than 1 job and sometimes things can get a little hectic around here.)  You can also reach me through my Yahoo Instant Messenger (ID vanitawalters). I prefer NOT to receive calls at home. Unless it is extremely urgent I ask you to please refrain from calling me at my home.  You should have no problem reaching me through E-mail or the Yahoo Messenger program.

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When is my item going to be shipped?

This varies depending on availability at time of purchase.  If the product you bid on or purchased from our store is in stock here at our facility than your item will ship within 3 business days after payment is received.  If the item you bid on or purchased has to be shipped from our supplier first and then to you, it can take as little as 3 days or as many as 12 days before your item ships. If the item for some reason is not in stock with our supplier we will contact you with an approximate shipping date. If it is going to exceed 3 weeks from the time we have received your payment or purchase order we will notify you and give you the opportunity to cancel your order.

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What if there is a listing Error?

Occasionally we may make an error when listing an item on our website, or at online auctions.  We reserve the right to correct these errors at end of auction and before shipping the product.  If the error would have affected your decision to have not bid on our auction or purchase the item from our website than we will allow you, without penalty in anyway, to opt-out of the purchase.  We also reserve the right to NOT honor the final bid and repost the item with the corrected information. We apologize when these errors happen as we know they can be an inconvenience to you, but we are human and are not infallible.  We hope that you understand this and will continue to allow us to serve you in the future. 

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TACK RANCH -- http://www.tackranch.com
Copyright © 2001-2012  [Tack Ranch].  All rights reserved.
Revised: December 31, 2011 .